1+ months

Customer Experience Manager - Chase Credit Cards (Freedom & Slate)

JP Morgan
Wilmington, DE 19801
  • Job Code
    210295948
The Freedom and Slate Customer Experience and Controls Marketing Strategy Lead will develop customer-driven strategies and execute initiatives to deliver increased growth, engagement, and loyalty. In this role you will be responsible for partnering with Chase’s Operations Teams to support readiness to ensure impacts are identified and resources are assigned to support key strategies including acquisition and engagement offers, new product launches and process enhancements. , This candidate should leverage various reporting (e.g. NPS, JP Power, internal and partner data) to analyze, research and manage customer complaints/escalations. This position sits within the Chase Branded Cards organization of Card Services, a key business within Chase’s Consumer & Community Banking group.
Keyword: card%20services

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Posted: 2022-06-16 Expires: 2022-08-16

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Customer Experience Manager - Chase Credit Cards (Freedom & Slate)

JP Morgan
Wilmington, DE 19801

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