1+ months

Credit Services Supervisor

Medtronic
San Antonio, TX 78284
Credit Services Supervisor

Location:

San Antonio, Texas, United States

Requisition #:

20000DY8

Post Date:

Sep 02, 2020


**CAREERS THAT CHANGE LIVES:**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**DIABETES BUSINESS DESCRIPTION:**


The Diabetes Group at Medtronic is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. Medtronic is working with the global community to change the way people manage diabetes. Together, we will transform diabetes care by expanding access, integrating care and improving outcomes, so people with diabetes can enjoy greater freedom and better health.


**DIABETES POSITION DESCRIPTION:**


Responsible for the operational management of the collections unit within Patient Financial Services. Major job functions for collections include direct supervision of staff and all aspects of accounts receivable management, including ensuring the achievement of all department goals related to cash collection, days of sales outstanding, and bad debt management. Interacts and collaborates daily with insurance verification on all aspects of eligibility and insurance verification, including successful achievement of all department goals related to denial rate, no show rate, clean claim rate, net promoter score, and overall revenue cycle key performance indicators. Works in conjunction with PFS senior leadership team to identify unit priorities and realign staff and workflow as appropriate. All supervisory responsibilities will be carried out in accordance with Medtronic policies and all applicable federal and state regulations.


**A DAY IN THE LIFE:**


**I. SUPERVISION OF OPERATIONAL FUNCTIONS**


A. Organize daily workflow, identify problems and recommend viable solutions to maintain smooth, effective, and efficient operations.


B. Monitor unit collection worklists to ensure they are maintained within departmental expectations (i.e. aging, balance thresholds, backlog reductions, maintained at inflow, and service level agreement, etc.). Works with the leads, individual staff, and management to facilitate claim resolution, cash collections, bad debt management, and customer experience excellence.


C. Monitor staff productivity and perform weekly quality reviews, identifying issues, and providing training to improve key performance indicators for the staff and overall team. Participate with lead in QR delivery.


D. Work with leads and staff to identify recurring issues within the Revenue Cycle that are contributing negatively to Accounts Receivable management (i.e. insurance verification, contracting, document collection, referrals, authorization, billing and collections, etc.), collaborating with PFS management as needed to suggest, develop, and implement policy and procedure and system changes across the Revenue Cycle in an effort to reduce bad debt, denial rate, no show rate, improve cash collections, and the overall customer experience.


E. In conjunction with senior management, establish policies and procedures for the reconciliation, billing and collections of all open claim balances, and insurance eligibility and verification process to facilitate improved revenue cycle outcomes.


F. Ensure compliance with federal, state, and regulatory billing and collection healthcare guidelines through the performance of regular quality reviews and providing regular updates and in-services regarding changes to all unit staff.


G. Prepare and/or participate in the preparation of various reports/dashboards regarding the status of the unit in terms of productivity, quality, service level agreements, denial rate, no show rate, agings, backlogs, days outstanding, and payor issues, etc., accounting for any deviations from department expectations as needed.


H. Facilitate the resolution of insurance claims and/or customer (both internal and external) billing complaints as they relate to coding, billing, collections, insurance verification, patient estimated out of pocket expenses, and any other operational issues according to departmental and regulatory guidelines.


I. Actively participate in various department and interdepartmental meetings to provide feedback and address issues relating to Revenue Cycle operations, as well as lead unit meetings.


J. Assist in special projects as needed including integrated testing on interfaces, implementation of new information systems, updates to existing systems, and internal and external audits, etc.


K. Identify ways and initiate processes that work towards improving service levels to both internal and external customers, actively participating and encouraging staff to participate in process and service improvement activities.


L. Coordinate and collaborate with various PFS support units to ensure appropriate and timely follow up and efficient resolution of debit and credit balances, and any patient complaints.


M. Encourage the staff to actively participate in department engagement, inclusion, and innovation activities to support Medtronic mission iniatives.


N. Other departmental related duties and project work as assigned by Manager.


**II. Human Resource Management**


A. Jointly with Manager, interview job applicants and actively participate in hiring decisions.


B. Mentor, support, and train employees to perform effectively and develop to full potential.


C. Provide performance feedback on a regular basis to all employees directly, keeping employees informed of their progress and compliance with departmental expectations.


D. Counsel and initiate corrective action for deficiencies in performance and other work expectations as necessary, following departmental guidelines.


E. Schedule equitable work assignments to ensure appropriate staffing coverage and minimize use of overtime.


F. Ensure the appropriate set up, maintenance, and deactivation of system/website logons and passswords, for new, existing, and released employes.


**III. Special Projects/Assignments**


A. As a representative of PFS, drives special inter- and intra- departmental projects to ensure succesful outcomes for the entire revenue cycle.


B. Assists other PFS teams/supervisors in reviewing intradepartmental projects, suggesting strategy and focus.


C. Responsible for the back up support/coverage of supervisory functions for other PFS teams/supervisors when necessary and as requested by management.


**MUST HAVE - MINIMUM REQUIREMENTS:**


**TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME**


Bachelor's degree


Minimum of 1 year of relevant experience


**NICE TO HAVE:**


Knowledge and experience with monitoring a healthcare call center related to Self Pay collections


Experience with labor laws.


Excellent written and verbal communication skills.


Knowledge with Self Pay collection laws


Analytical skills to identify and triage issues with Accounts Receivable Management.


Knowledge and experience with NDC coding, billing and collections.


Knowledge and experience in a payor or medical provider community that deals with all aspects of the revenue cycle.


Proficiency in navigating multiple screens and programs at the same time in order to facilitate problem solving, and other activities.


Collaboration skills (including active listening skills, presentation skills) and proven ability to work effectively in a diverse, inclusive organization and environment.


Maintain files in a logically organized fashion.


Experience in a large corporate (even matrixed) environment.


Previous work experience with GE Centricity.


**PHYSICAL JOB REQUIREMENTS:**


The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


**ABOUT MEDTRONIC:**


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.


**EEO STATEMENT:**


It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.


This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees


**DISCLAIMER:**


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Categories

Posted: 2020-09-04 Expires: 2020-11-12

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Credit Services Supervisor

Medtronic
San Antonio, TX 78284

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